The fishing tackle box had a huge blunt inside every once in a while, a customer will return a product that has been used.
- If they have the receipt, we don’t say anything to the customer.
We are told to smile and be polite while exchanging any product that the customer is dissatisfied with. One time a customer brought an old and clearly used oscillating fan in a brand new box. The woman tried to claim that the fan was not working very well. She tried to tell us that she recently purchased the fan, but we clearly could see that the model on the back of the fan was three years ago. My boss came to the counter and she told me to accept the return since the person had the receipt. During another encounter with a customer, a guy tried to return a fishing tackle box that he didn’t use. The lock on the outside of the box was broken. I didn’t want to take back the tackle box, especially after I opened all of the compartments and found a blunt in the bottom of the container. The marijuana law was half-smoked. The customer saw the marijuana blunt and tried to say it did not belong to him. I looked at the guy with a very stern look and he grabbed the tackle box and said nevermind. He no longer wanted to return the tackle box to get a refund. The guy is lucky that I didn’t send security to flag him down in the parking lot. A kid could have found that.