Friday was a slow day at the cannabis dispensary, however all of us had a couple of issues.
- Sometime while in the day, a shopper walked through the door.
The guy was frustrated about a purchase he made a few days previously, then he told the manager of the cannabis dispensary that the concentrate product he bought was awful. The manager asked if the shopper had the rest of the 1 gram jar. The shopper did not have any product, although he was requesting a full refund for the $35 cannabis product. The manager tried to tell the shopper that all of us do not offer refunds unless they have the product in hand. The guy became even more frustrated and miserable. His voice kept getting louder and louder, at 1 point he was basically screaming at the manager. When the manager had enough, she motioned for the security guard to step in and help with the problem. When the security officer entered the situation, the shopper changed his entire attitude. He went from frustrated and miserable to miserable and violent. He tried to punch the security officer and he pushed the manager to the ground. The security officer tackled the shopper and held him on the ground until the local police could arrive. The manager did not want to press charges, however the police urged her to file a report. The perpetrator had a record and could have gone back to jail. My boss took pity on the guy, however banned him from the dispensary indefinitely. He won’t ever be allowed back in the store after that outburst.